Outsourcing of all types, offshoring of business processing, offshore contract manufacturing and globalization in general continue to create massive change in the world of business. This revolution creates both opportunities and challenges for organizations, managers and professionals of all types. In this video, Jack W. Plunkett discusses the trends, advantages, and ideals that make outsourcing such a prominently growing practice.

Product Description
This IDC study presents the Australian business process outsourcing (BPO) market sizing and forecast for the period 2008-2012. It provides vendors and potential vendors of BPO services an understanding of the scale and make-up of the BPO market in Australia. “The long-term health of the BPO and processing services industry relies on the increasing “industrialisation” of service delivery: the migration of customers to repeatable, scalable, standardised, processing p… More >>

Australia Business Process Outsourcing 2008-2012 Market Forecast and Analysis

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This IDC study assesses China’s business process outsourcing (BPO) services market in 2004 and offers IDC’s forecast from 2005 to 2009. In addition, this document analyzes the market opportunities and the competitive landscape in the China BPO market. This report makes predictions about the future of BPO services market and outlines ways in which vendors and service firms can capitalize on opportunities in the market. “BPO is the most attractive sector within the C… More >>

China Business Process Outsourcing Services 2005-2009 Forecast and Analysis

Product Description
This IDC study presents an analysis on the go-to-market strategies of service providers (SPs) in the business process outsourcing (BPO) in India, as well as their performance ratings on the 22 criteria defined by IDC. “The offshore BPO players in India move up the value chain into more strategic customer engagements, and aggressively pursue outsourcing contracts that go far beyond what has been their traditional services model of providing development and maintenan… More >>

Competitive Analysis on Business Process Outsourcing Players in India

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This IDC study represents a comprehensive overview of the market opportunities and forecasts for business process outsourcing (BPO) in the Asia/Pacific (excluding Japan) or APEJ region. This BPO overview covers qualitative as well as quantitative insights across 12 APEJ countries for 2005 up until 2010. This evaluation is made possible through IDC’s continuous engagement of BPO players across APEJ, which includes interviews with executives, site visits, customer int… More >>

Asia/Pacific Business Process Outsourcing 2006-2010 Forecast and Analysis

Asia/Pacific Business Process Outsourcing 2005-2009 Forecast and Analysis

Product Description
This IDC study presents our latest forecast for the worldwide market for outsourced technical support and help desk business process outsourcing services. The purpose of this study is to identify trends that will influence the outsourcing opportunity in 2009 and discuss their impact on the long-term worldwide forecast.In addition to sizing the market opportunity, this document identifies and describes the factors that are expected to influence worldwide demand for o… More >>

Worldwide Technical Support and Help Desk Business Process Outsourcing 20092013 Forecast and Analysis

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This IDC study presents an annual update to the five-year forecast for China’s business process outsourcing (BPO) and processing services markets. Identified in this study are market opportunities of five key business functions (i.e., procurement, finance and accounting, customer care, training, and human resources) and seven vertical processing services (i.e., bill processing, card processing, claims processing, data management, loan service, payment processing, an… More >>

China Business Process Outsourcing 2008-2012 Forecast and Analysis

The Star Deputy Executive Editor Soo Ewe Jin chats with Brandt International CEO Munirah Looi, SNT Global CEO David Wong and Google Inc. Malaysia Country Consultant Hanson Toh about the process of outsourcing IT and business services. CEO Live is conducted at Studio V in conjunction with the Trade & Career Fair at 1 Utama Shopping Centre.

Asia/Pacific Human Resources and Training Business Process Outsourcing 2004-2009 Forecast and Analysis