Posted on 15 June 2010 by BPO
Product Description
This IDC study presents the Australian business process outsourcing (BPO) market sizing and forecast for the period 2008-2012. It provides vendors and potential vendors of BPO services an understanding of the scale and make-up of the BPO market in Australia. “The long-term health of the BPO and processing services industry relies on the increasing “industrialisation” of service delivery: the migration of customers to repeatable, scalable, standardised, processing p… More >>
Australia Business Process Outsourcing 2008-2012 Market Forecast and Analysis
Posted on 12 June 2010 by BPO
Product Description
This IDC study assesses China’s business process outsourcing (BPO) services market in 2004 and offers IDC’s forecast from 2005 to 2009. In addition, this document analyzes the market opportunities and the competitive landscape in the China BPO market. This report makes predictions about the future of BPO services market and outlines ways in which vendors and service firms can capitalize on opportunities in the market. “BPO is the most attractive sector within the C… More >>
China Business Process Outsourcing Services 2005-2009 Forecast and Analysis
Posted on 03 June 2010 by BPO
Product Description
This IDC study provides market sizing for the Australian BPO market in 2003 with forecasts through to 2008. Key trends driving this market will be examined as well as those factors inhibiting further adoption. “The BPO market has reached the point at which competition is focusing on value-added services beyond traditional processing services. For vendors, the key to establishing a presence in this emerging market is to demonstrate significant expertise in business f… More >>
Australia Business Process Outsourcing 2004-2008 Forecast
Posted on 02 June 2010 by BPO
Product Description
This IDC study provides worldwide and U.S. forecasts for five horizontal BPO markets. Additionally, this forecast provides an in-depth analysis of the U.S. BPO market and market forces that are having significant impact on growth for business process outsourcers. This document also analyzes the impact of these trends and provides recommendations on how best to compete in the United States. The document answers the following questions: Which types of offerings an… More >>
Worldwide and U.S. Business Process Outsourcing 2008-2012 Forecast: Market Opportunities by Horizontal Business Process
Posted on 28 March 2010 by BPO
Product Description
This IDC study represents a comprehensive overview of the market opportunities and forecasts for business process outsourcing (BPO) in the Asia/Pacific (excluding Japan) or APEJ region. This BPO overview covers qualitative as well as quantitative insights across 12 APEJ countries for 2005 up until 2010. This evaluation is made possible through IDC’s continuous engagement of BPO players across APEJ, which includes interviews with executives, site visits, customer int… More >>
Asia/Pacific Business Process Outsourcing 2006-2010 Forecast and Analysis
Posted on 26 March 2010 by BPO
Posted on 24 March 2010 by BPO
Product Description
This IDC study presents our latest forecast for the worldwide market for outsourced technical support and help desk business process outsourcing services. The purpose of this study is to identify trends that will influence the outsourcing opportunity in 2009 and discuss their impact on the long-term worldwide forecast.In addition to sizing the market opportunity, this document identifies and describes the factors that are expected to influence worldwide demand for o… More >>
Worldwide Technical Support and Help Desk Business Process Outsourcing 20092013 Forecast and Analysis
Posted on 14 March 2010 by BPO
Product Description
This IDC study examines the spending on U.S. BPO services by vertical, with a focus on identifying vertical market opportunities in the context of the current economic crisis. In this study, IDC analyzes 17 vertical markets, providing market size and growth over the five-year forecast period, a discussion of current industry trends, and an indication of which trends will drive BPO services adoption in the future. “Changing U.S. economics has impacted many industrie… More >>
U.S. Business Process Outsourcing 2009-2012 Forecast by Vertical Market
Posted on 04 March 2010 by BPO
Product Description
This IDC study presents an annual update to the five-year forecast for China’s business process outsourcing (BPO) and processing services markets. Identified in this study are market opportunities of five key business functions (i.e., procurement, finance and accounting, customer care, training, and human resources) and seven vertical processing services (i.e., bill processing, card processing, claims processing, data management, loan service, payment processing, an… More >>
China Business Process Outsourcing 2008-2012 Forecast and Analysis
Posted on 12 February 2010 by BPO
